I'm a verified customer, not a robot ha! With so many companies and egg chairs to choose from, I was pleasantly surprised when not only did I get a response within minutes, but all of my questions were answered. When they didn't have the model I wanted, they offered another model at a good price. After the sale, the chair shipped on time and in perfect condition. They offer a white glove service, but I installed the chairs myself and enjoyed a great message that day. I am delighted and encourage you to take a look at this company.