Your refund should appear up to 14 Working Days, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for more info.
FAQs
Frequently Asked Questions
We will work hard with our manufacturers to reduce delivery times and avoid delays, which we let you know about as soon as we know ourselves. If you've been waiting longer than you should have, and you haven't heard from us, please contact us.
You can return your item to us within 14 days of delivery for a full refund. Contact us and we will assist you with your return. For more information on our returns policy see here.
NOTE: You will need to disassemble your product and repackage it in order for our delivery partners to collect
You can find the most up-to-date tracking information for your order through ‘My Account’. Or you can use the track my order function.
Our delivery partners should contact you within 5 working days of your order being dispatched. If it's been more than 5 days, please contact us and our customer service team will look into it for you.
Once your order has dispatched, you'll receive an email with all the delivery details you need. The courier will also contact you to advise of the date and time.
You can cancel single item orders before dispatch by going in 'My Account' and 'My Orders'. If the cancel option is missing or your order has dispatched already, you can contact us and we can sort this out for you.